{"id":1816,"date":"2024-03-26T21:50:52","date_gmt":"2024-03-26T20:50:52","guid":{"rendered":"https:\/\/www.sustainable.cl\/?page_id=1816"},"modified":"2026-07-22T17:58:19","modified_gmt":"2026-07-22T15:58:19","slug":"reclamos","status":"publish","type":"page","link":"https:\/\/www.sustainable.cl\/en\/reclamos\/","title":{"rendered":"Complaints, Appeals, Grievances and Suggestions"},"content":{"rendered":"\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1819-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1819\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1816#wpcf7-f1819-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1819\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1819-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"lang\" value=\"en\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<h2>Complaints, Appeals, Grievances and Suggestions Form\n<\/h2>\n<p class=\"mb-10\"><small>Required fields(*)<\/small>\n<\/p>\n<p><label>What would you like to file?*\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"tipo\"><option value=\"Complaint\">Complaint<\/option><option value=\"Certification appeal\">Certification appeal<\/option><option value=\"Grievance\">Grievance<\/option><option value=\"Suggestion\">Suggestion<\/option><\/select><\/span><br \/>\n<\/label><label>Full name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n<\/p>\n<p><label>Email address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/p>\n<p><label>Company you represent or belong to<\/label><br \/>\n<span>(Leave blank if filing as an individual)<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span>\n<\/p>\n<p><label>Facts giving rise to the complaint \/ appeal \/ grievance*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"motivo\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"motivo\"><\/textarea><\/span>\n<\/p>\n<p><label>Please indicate what steps have been taken so far to resolve the issue*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"solucion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"solucion\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"archivo\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"archivo\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-reclamos.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1816","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/pages\/1816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/comments?post=1816"}],"version-history":[{"count":4,"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/pages\/1816\/revisions"}],"predecessor-version":[{"id":3110,"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/pages\/1816\/revisions\/3110"}],"wp:attachment":[{"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/media?parent=1816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}