{"id":1816,"date":"2024-03-26T21:50:52","date_gmt":"2024-03-26T20:50:52","guid":{"rendered":"https:\/\/www.sustainable.cl\/?page_id=1816"},"modified":"2026-07-22T17:58:19","modified_gmt":"2026-07-22T15:58:19","slug":"reclamos","status":"publish","type":"page","link":"https:\/\/www.sustainable.cl\/en\/reclamos\/","title":{"rendered":"Complaints, Appeals, Grievances and Suggestions"},"content":{"rendered":"\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1819-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1819\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1816#wpcf7-f1819-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1819\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1819-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"lang\" value=\"en\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div style=\"border:1px solid #305833; background:#f8fbf9; border-radius:18px; padding:32px; box-sizing:border-box; width:120%; max-width:900px; margin-left:-10%;\">\n\t<h2>Complaints, grievances, appeals and suggestions\n\t<\/h2>\n\t<p><small>Fields marked with an asterisk (*) are required.<\/small>\n\t<\/p>\n\t<div class=\"aviso-resguardo\">\n\t\t<p><strong>Grievances and suggestions may be submitted without identifying yourself.<\/strong> The identity of a person submitting a grievance is protected and is not disclosed to the company, to the certification body or to third parties.\n\t\t<\/p>\n\t<\/div>\n\t<p><label>What would you like to submit? *<\/label>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo\"><option value=\"\">\u2014Please select an option\u2014<\/option><option value=\"Complaint \u2014 regarding the service of the Consortium or of a certification body\">Complaint \u2014 regarding the service of the Consortium or of a certification body<\/option><option value=\"Appeal \u2014 regarding a certification decision or a sanction\">Appeal \u2014 regarding a certification decision or a sanction<\/option><option value=\"Grievance \u2014 regarding a certified company, a certification body or an auditor\">Grievance \u2014 regarding a certified company, a certification body or an auditor<\/option><option value=\"Suggestion \u2014 regarding the Code or its documents\">Suggestion \u2014 regarding the Code or its documents<\/option><\/select><\/span>\n\t<\/p>\n\t<h3>Subject of the submission\n\t<\/h3>\n\t<p><label>Company, certification body or auditor *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"referido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name of the company, certification body or auditor\" value=\"\" type=\"text\" name=\"referido\" \/><\/span>\n\t<\/p>\n\t<p><label>Region and municipality<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ubicacion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"O&#039;Higgins, Santa Cruz\" value=\"\" type=\"text\" name=\"ubicacion\" \/><\/span>\n\t<\/p>\n\t<p><label>Approximate date of the events<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fecha-hechos\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"fecha-hechos\" \/><\/span>\n\t<\/p>\n\t<h3>Your details\n\t<\/h3>\n\t<p><small>This information is required only for complaints and appeals, as the outcome will be communicated to the person who submits them. For grievances and suggestions, providing identification is voluntary.<\/small>\n\t<\/p>\n\t<p><label>Full name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n\t<\/p>\n\t<p><label>Email address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n\t<\/p>\n\t<p><label>Company or organisation you represent or belong to<\/label><br \/>\n<span><small>Leave blank if you are submitting as an individual.<\/small><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span>\n\t<\/p>\n\t<p><label>Who is submitting this submission?<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo\"><option value=\"\">\u2014Please select an option\u2014<\/option><option value=\"A certified company\">A certified company<\/option><option value=\"A company undergoing certification\">A company undergoing certification<\/option><option value=\"A certification body\">A certification body<\/option><option value=\"A worker\">A worker<\/option><option value=\"A neighbour of the area\">A neighbour of the area<\/option><option value=\"A buyer or trader\">A buyer or trader<\/option><option value=\"An organisation\">An organisation<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t<\/p>\n\t<h3>Supporting information\n\t<\/h3>\n\t<p><label>Facts giving rise to your submission *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"motivo\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please describe the facts in as much detail as possible: what happened, when, and who was involved.\" name=\"motivo\"><\/textarea><\/span>\n\t<\/p>\n\t<p><label>Steps taken so far<\/label><br \/>\n<span><small>Required only for claims and appeals. Not required for grievances.<\/small><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"gestiones\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Indicate whether you have already raised the matter with the certification body or the company.\" name=\"gestiones\"><\/textarea><\/span>\n\t<\/p>\n\t<p><label>Attachments<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"archivo\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.jpg,.jpeg,.png,.doc,.docx\" aria-invalid=\"false\" type=\"file\" name=\"archivo\" \/><\/span>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-reclamos.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1816","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/pages\/1816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/comments?post=1816"}],"version-history":[{"count":4,"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/pages\/1816\/revisions"}],"predecessor-version":[{"id":3110,"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/pages\/1816\/revisions\/3110"}],"wp:attachment":[{"href":"https:\/\/www.sustainable.cl\/en\/wp-json\/wp\/v2\/media?parent=1816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}